Microsoft Word 2010 Crash due to COM add-ins

Microsoft Word 2010 Crash due to COM add-ins

• Symptom: Microsoft Word 2010 crash when opening *.doc or *.docx
• Problem Event Name: APPCRASH
  Application Name: WINWORD.EXE
  Application Version: 14.0.5123.5000
  Application Timestamp: 4c646b40
  Fault Module Name: btmofficea.dll
  Fault Module Version: 1.0.0.49
  Fault Module Timestamp: 4d382a1a
  Exception Code: c0000005
  Exception Offset: 00000000000065ff
  OS Version: 6.1.7600.2.0.0.256.48
  Locale ID: 1033
  
  Additional information about the problem:
  LCID: 1033
  skulcid: 1033
• Reason: Some add-ins (增益集) cause Microsoft Word 2010 crash
• Solution:
1. Start the Microsoft Word 2010 in safe mode (安全模式)
• [Start (開始)]-->[All Programs (所有程式)]-->[Microsoft Office]
• Ctrl + click [Microsoft Word 2010]
2. Disable add-ins
• [File (檔案)]-->[Options (選項)]-->[Add-ins (增益集)]
• Click [Go (執行)] button in the [Manage (管理)]: [COM Add-ins (COM增益集)]
• Clear checkbox to disable any add-ins
• Close Microsoft Word 2010 and restart it